How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

Please email shop@nullJanMStephenson.com to request a refund and we will assign you a tracking #.

Mail your returned item to:

Jan Stephenson
Tracking # 
2206 Columbia St.
Houston, TX 77008

Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee. This amount will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If you are requesting an exchange of a clothing item, the returned item must be in like new condition with all tags attached, and be unworn and unwashed. You may request an exchange of the item for a different size or color of the same style/sku number. You will not be subject to a restocking fee in this case, but you will still have to pay return shipping on the item and pay shipping for the replacement item.

Payment Policy

Accepted Methods of Payment

Credit Card – Visa, Master Card, American Express

Check/Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address for Check/Money Order/Returns

Jan Stephenson
Returns Department Tracking # 
2206 Columbia St.
Houston, TX 77008

Shipping Policy

Turnaround – All orders for merchandise which is in stock are shipped within 72 hours, Monday – Friday 8 am – 5 pm.

Carriers

USPS First Class shipping and UPS Ground shipping services.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers.

Shipping Rates

There is a flat shipping rate of $7.99 per order regardless of weight or amount of order.

Back Orders 

If an item is on back order we will ship the part of your order that is in stock. When the back ordered item becomes available, we will ship the rest of your order. You will not be charged any additional shipping and handling for the second shipment.